At Velvet Thread, we strive to provide a seamless shopping experience, including fast and reliable shipping. Below is our shipping policy outlining how we handle your orders.
1. Processing Time
- Orders are processed within 1-3 business days (Monday to Friday, excluding holidays).
- Please allow additional time for processing during peak seasons or sales events.
- Once your order is processed, you will receive a notification with tracking information.
2. Shipping Rates and Delivery
- United States: Free standard shipping on all orders over $50. Orders under $50 will incur a flat shipping fee of $5.
- International Shipping: Shipping rates will vary depending on the destination. International shipping costs are calculated at checkout based on the shipping address.
- Processing and Shipping Times:
- Domestic Orders: 5-7 business days for standard shipping.
- International Orders: Delivery times vary by location, usually 10-15 business days.
3. Shipping Methods
We offer various shipping methods based on your location and urgency of delivery:
- Standard Shipping: Available for all domestic and international orders.
- Expedited Shipping: Available upon request at checkout for an additional fee (only for certain regions).
4. Order Tracking
Once your order has been shipped, you will receive an email containing tracking information. You can use this tracking number to check the status of your order on the courier’s website.
5. Address Accuracy
Please ensure that all shipping information is accurate before completing your purchase. We are not responsible for delays, lost packages, or additional shipping costs due to incorrect addresses. If you notice an error in your shipping details, please contact us immediately at service@velvetthread.shop.
6. Customs and Import Duties
For international orders, the customer is responsible for any customs fees, import duties, or taxes that may apply once the shipment reaches the destination country. Velvet Thread has no control over these charges and cannot predict what they may be.
7. Lost or Stolen Packages
Velvet Thread is not responsible for lost or stolen packages. Once the tracking information shows that the package has been delivered to the address provided, we consider the order complete. Please ensure that your delivery address is secure. If your package is lost or stolen, please contact the carrier directly for assistance.
8. Shipping Delays
We cannot be responsible for delays caused by the shipping carrier or unforeseen circumstances such as weather, holidays, or strikes. We encourage you to check the tracking information for updates and reach out to the carrier for any issues beyond our control.
9. Free Shipping Promotions
From time to time, Velvet Thread may offer free shipping promotions. These promotions will be communicated via our website and may be subject to certain terms and conditions.